DNP offers to our authorized photo resellers an elevated segment for the warranty support policy. This privilege is designed to aid our mutual customer that may be in receipt of a Dead-On-Arrival (DOA) printer product. The policy allows the reseller to provide a courtesy replacement unit for a verified case of DOA.

The DOA policy is an extension of the normal printer warranty. This enhancement to the standard warranty is in addition to the normal printer warranty. Resellers should use it to enhance the support of the customer. It is available for use if so desired; otherwise, the normal warranty repair process prevails. DNP will backup the reseller's support to the customer in order to maintain a high level of customer satisfaction.

The reseller must contact the DNP support center for incident diagnosis and DOA replacement approval and receive a case number for the incident and an RMA number for the eventual return of the suspect unit.

This policy may be canceled at any time, or selectively canceled in whole or in part or for select resellers for abuse of the privilege or for other cause.

• All DOA claims will be handled between reseller and end user.
• DNP will then work with reseller to resolve the incident and equipment billing or replenishment.
• Reseller must contact the DNP support center to obtain the RMA number prior to sending the unit back to DNP.
• Reseller must validate the DOA warranty claim. False claims are billable.
• DOA policy is valid for 20 business days from date the unit is sold by an DNP authorized reseller to the end user. Proof of purchase is required.
• Equipment is returned to DNP for validation of claim and coverage prior to authorizing a replacement.
• Equipment is not advance exchanged under this policy.
• If printer was new, replace as new.

RESTRICTIONS FROM DOA POLICY

• Any printer that has exceeded 10% thermal print head usage from the warranty agreement is excluded from the DOA policy. Customer's current agreement will take effect.
• The warranty coverage exceptions and exclusions apply to DOA: Exceptions such as damage, abuse, flood, fire, are not covered and may be repaired at a charge.
• Any expedited shipment is at recipients cost - using customer account or customer billing only after DNP IMS America Corporation is able to execute billing.
• Abuse of the privilege will exclude resellers and/or end users from further use of the program.