RMA Policy:
● No product may be returned to DNP IAM without a valid RMA number.
● RMA numbers are valid for 30 days after they are issued.
● RMA requests due to warranty claims will be credited following verification.
● RMA requests due to order entry or shipping errors will be credited following receipt of returned media.
● RMA requests due to change requests, cancellations, and customer errors will be reviewed to determine if the return will be authorized and if 10% restocking charges will apply. If return is authorized, reseller will be credited following receipt of return media.
● Material must be returned in "like new" condition, except product that is returned for warranty claims.
● For Printer Returns, call Technical Support at 855-367-7604.